Trakshield is a mobile app designed to work alongside a Trak Global security device that has been professionally installed.

The app pairs with your device or devices and provides real time or last update location. This helps you keep track of your vehicles location and be alerted should it not be in a safe place.

Interval tracking is when a device reports its location periodically per its configured intervals. In between its interval location updates, it 'sleeps', not emitting any GPS signal. It allows a small internal battery to last for a number of years & provides resistance to thieves trying to GPS wand your asset to find the device.

Live tracking is typically provided by devices that are hard wired into your vehicle or asset. These devices are permanently connecting to the GPS networks and providing a location update many times per minute.

The device operates on a low-power, intermittent signal transmission basis. When in its 'sleep' state between its location reports, it does not emit any GPS signal, making it invisible to GPS scanning "wands" commonly used by thieves to locate trackers. It only emits a signal for under 1minute at the set intervals to transmit its location update, reducing the risk of detection.

The Sleeper device comes pre-configured to report its location 2 times every 24hrs.

No, the Sleeper is preset to report at times when vehicles are most likely to be stolen.

In most cases, yes. Our engineers between them have years of experience working with GPS devices. They know where to locate them in most vehicles to deliver the best combination of security and recovery.

However, for certain vehicles, we can provide a self install version of our Sleeper. It only requires you to covertly fit the device in your asset, while ensuring
the device can still get GPS signal. For further information on
installation, please see our digital user guide.

Yes, where professionally installed,m you can request a change of vehicle service.

Look on our web store for more details.

Your devices will come preconfigured to Trakshield. All you need to do it log in using the details provided. You can then changes your passwords and make any adjustments to your safe zone settings.

For live tracking devices, this may take up to 2 hours. For Sleeper devices, your Sleeper device will first report into your app within 24hrs of switching it on. Please wait for your first push notification within 24hrs of switching the device on.

Yes, the Trakshield app allows you to pair as many devices as you wish to your account. You will be able to view information about each individual device on the dashboard, along with a collective view on the all asset map.

Our devices use advanced GPS technology to provide location accuracy within a few meters.

In certain locations, such as underground car parks or in certain types of building structures, your device may be unable to transmit its location until it is next able to lock onto a satellite and/or regain cellular coverage. This is a common characteristic of all tracking devices that rely on GPS.

There will be instances where the device won't be able to get a cellular connection. Network coverage in certain areas can be unpredictable. However, your device will continue to attempt a connection until is secures one. For hard wired devices, your location information will be stored and sent when a connection is made.

The Sleeper device only has a certain window to quickly get signal when it wakes up to report its location before going back to sleep in its undetectable state. From time to time this may cause it to miss an update.

In the event of a theft, simply switch your device into ‘Theft Mode’ on the app dashboard. Theft Mode will be activated at the time of your nearest next Scheduled Location Update. Once Theft Mode is activated, your app will stop displaying your asset’s location for your own personal safety as recovering stolen property is best left in the hands of professionals. 

In Theft Mode, the device reports its location to our Trakshield theft monitoring and recovery team, who will take you through the vital next steps over the phone.

We strongly believe recovering stolen assets is best left in the hands of professionals to ensure your safety. In Theft Mode, your device will report its location to our theft monitoring and recovery team, who will take you through
the next steps once you connect with them through the app. You will have the choice of our recovery team liaising with your local Police force to attempt the recovery for no added cost, or activating our front line recovery team to go out to make an asset recovery attempt.

Subject to your authorisation of the costs associated with the attempted recovery of your asset by our team, we will apply all reasonable endeavours to recover & return your asset. However, there will be circumstances in which it is not physically possible to make the recovery & in these situations, we will offer no guarantee, indemnity, refund of activation fee nor compensation for any resulting losses. You also be liable to pay the full recovery fee that was quoted to you at the time you gave authorisation for the recovery attempt.

Not at all - as with any crime, it is crucial to alert your local Police force if you believe a theft has occurred - and you must do this before you activate Theft Mode in app or contact our team. The Police
will give you a Crime Reference Number, which you will need to give to our team once you make contact, and this will also be needed should you go on to make an insurance claim. Our team work closely with Police forces across the UK and they are often requested by our team to be present when seizing stolen goods back for repatriation.

No– if your asset is unrecoverable, should you have insurance cover for it you will be able to make a claim in the usual fashion. Your insurance company will no doubt request a Police Crime Reference Number, which we advise you obtain the moment you believe your asset has been stolen.

No, your Trak devices will come with a pre-installed sim that is locked to your device. The sim will last the whole way through your device's life.

The will be data subscription charges for certain devices to continue the service beyond its core period but this will all be made clear to you.

Yes it does, our device & monitoring/recovery service accredited in the Thatcham S7 & S5 categories.

Thatcham certification is an industry-recognised standard for vehicle and asset tracking systems, ensuring that they meet stringent security and reliability requirements. Many insurers recognise Thatcham S7 & S5 certified trackers and may offer lower premiums or even mandate them for high-value assets or vehicles. This can lead to significant cost savings on your insurance